Imicungire ya Hoteli Igezweho: Kuzamura Serivisi z'Abashyitsi binyuze muri PMS
Umushyitsi ageze kuri hotel yawe amaze amasaha 14 mu rugendo. Umurongo wo kwiyandikisha (check-in) uriho abantu umunani. Iyo ageze ku muryango, umukozi ahura n'ikibazo cyo kubona booking ye, akamufasha kwandika impapuro n'intoki, hanyuma akagenda gushaka urufunguzo. Umushyitsi yiyandikisha ababaye.
Iryo joro, yandika 3-star review avuga ko "check-in yari akavuyo". Iyo review kuri Google cyangwa Booking.com izagutera guhomba bookings nyinshi z'ejo hazaza.
Igihombo Cy'ikaze Kibi
Check-in ni yo yerekana ishusho ya mbere ya hotel. Ikaze ryiza kandi ryihuse rishobora gutuma umushyitsi yibagirwa ibindi bibazo byose; naho check-in mbi yangiza buri kintu cyose.
Ubwuzuzanye bwa PMS butuma:
- Amakuru y'abashyitsi aboneka ako kanya.
- Ibyumba bitegurwa mbere y'uko umushyitsi aza.
- Serivisi z'isuku (housekeeping) zikora mu buryo bwa ako kanya.
- Ibyo umushyitsi yariye muri resitora byandikwa kuri fagitire y'icyumba bwikora.
Kubona Bookings zinyuze ku Rubuga Rwawe
Amahoteli akoresha imbuga nka Booking.com cyangwa Expedia ariko izi mbuga zikora zikata komesheni iri hagati ya 15% na 25%. Inzora PMS iguha moteri ya booking (direct booking engine) ku rubuga rwawe ku buryo abashyitsi bikorera bookings ntakugabanyiriza inyungu.
Kandi, PMS ihita ihuza imbuga zose ku buryo icyumba kiguzwe Booking.com gihita gikurwa ahandi kugira ngo bitarinda kubaho guhuzagurika (overbooking).
Mbere vs Nyuma: Inyungu ya PMS
Muri hoteli ziciriritse, gukoresha Inzora PMS bizigama amasaha 15 kugeza kuri 20 ku cyumweru y'abakozi:
- Abakozi b'isuku babona ko umushyitsi yasohotse binyuze kuri terefone zabo.
- Ibarura rya nijoro (night audit) rikorwa bwikora n'imibare yose ikoherezwa ku buyobozi.
